How can we help?
Search the FAQ, or get in touch.
Getting started
How do I create my first invoice?
After signing up, go to Invoices → New Invoice. Choose a client (or add one), add line items, and click Preview. You can send it via email or download as PDF.
How do I add a client?
Go to Clients → Add Client. Enter their name, email, and address. They will be available next time you create an invoice.
Can I import clients from a spreadsheet?
Not yet — this is on the roadmap. For now, you can add them one at a time, which is fast.
How do I add my company details and logo?
Go to Settings → Company. Add your company name, address, VAT number, and upload a logo. These appear on every invoice.
Invoices & payments
How do I send an invoice to my client?
Open the invoice, click "Send via Email". The client receives a beautiful email with a PDF attachment and a "Pay Now" link (if you have Stripe connected).
Can my client pay online?
Yes — connect your Stripe account in Settings → Payments. Each invoice gets a secure payment link that accepts cards, Apple Pay, and Google Pay.
What happens when an invoice is paid?
The status automatically changes to "Paid", and you receive an email notification. No manual work needed.
How do overdue reminders work?
Go to Settings → Reminders. Turn on the schedule (e.g. 3, 7, 14 days after due date). InvoiceGen automatically sends polite, professional reminders to late payers.
Can I send invoices in a different currency?
Yes. Set your default currency in Settings → Company. You can override it per invoice. 7 invoicing currencies supported (USD, EUR, GBP, AUD, CAD, INR, JPY), with live ECB conversion rates available for any cross-currency preview.
VAT & GST
How does VAT calculation work?
Set your VAT rate in Settings → Company. Each line item can have its own VAT rate. Totals are calculated automatically and shown on the invoice.
Do you support reverse-charge VAT?
Yes — toggle "Reverse charge" on the invoice when billing an EU business. The VAT line shows 0% with a note "Reverse charge — recipient liable".
Do you validate EU VAT numbers (VIES)?
Yes — enter the client's VAT number in the invoice builder and click "Validate VIES". We check it against the official EU database in real time, with a 24h cache.
Billing & subscription
Can I cancel anytime?
Yes — Settings → Billing → Cancel. You keep access until the end of your billing period, then downgraded to Free.
Do you offer refunds?
We offer a 14-day free trial so you can try before you buy. After that, subscriptions are non-refundable except as required by law.
How do I change my plan?
Settings → Billing → Change Plan. Upgrades take effect immediately and are pro-rated. Downgrades take effect at the next billing cycle.
Do you offer team or volume discounts?
Yes. Contact us for custom pricing on 10+ users or 5,000+ invoices/month.
Privacy & security
Where is my data stored?
In the EU (Supabase EU region), encrypted at rest (AES-256) and in transit (TLS 1.2+).
Is InvoiceGen GDPR-compliant?
Yes. We do not use marketing trackers, sell data, or train AI on your invoices. Read our full Privacy Policy.
How do I delete my account and data?
Settings → Account → Delete Account. Your data is permanently deleted within 30 days.
Can I export my data?
Yes — Settings → Data → Export. Downloads as JSON (all data) or CSV (invoices, clients, products).